How can we help?

Welcome to the HuggleTales Help Center. Everything you need to make bedtime magical, all in one place.

Getting Started

How do I create my first magical story?

It's super easy! Just tap the 'Create' button on the home screen. Then pick your adventure: choose a story type, pick where it happens (up to 3 places!), add characters (up to 3 friends!), and pick what happens (up to 3 plot points!). Our magic wizard will then weave it all into one amazing adventure!

How does the Story Magic Machine work?

Our super-smart AI creates a brand new story just for you every single time! Just pick your preferences, and our storytelling wizard crafts a one-of-a-kind adventure. No two stories are ever the same—it's like carrying endless adventures in your pocket!

Who can use HuggleTales?

Everyone! Busy parents, grandparents near and far, multilingual families, families on-the-go, teachers, caregivers—and most importantly, everyone who deserves a magical bedtime story! From toddlers to older children, everyone gets their own special adventure starring them!

Voice Magic

How do I make stories sound like me (or Grandma, Dad, etc.)?

This is the coolest part! Go to the 'Voices' tab and tap 'Record New Voice'. Just read the story clearly (find a quiet spot), and poof! Our magic copies your voice. Now all your stories will sound like you—even when you're far away! Perfect for bedtime when Mom or Dad can't be there in person.

Can I use different voices for different stories?

Absolutely! In any story, just tap 'Change Voice' to pick from our awesome narrator voices or your own recorded voices. Maybe Grandma's voice for fairy tales and Dad's voice for space adventures? You're the boss!

Can I delete a voice I recorded?

Sure! Just go to the 'Voices' tab, find the voice you want to remove, and tap the trash icon. It will disappear from both your device and the cloud. Don't worry—you can always record a new one!

Can other family members record their voices?

Yes! Tap 'Invite Family Voice' in settings to create a magic link. Send it to anyone, and they can record their voice from their own phone without even downloading the app. Their voice will appear in your library!

Stars & Pro

What are Star Tokens and how do they work?

Star Tokens are used to bring stories to life! Creating a new story or generating a custom audio narration uses tokens. Pro members get 500 fresh Star Tokens every month!

How do I get extra Star Tokens?

Share your unique referral code found in 'Refer Friends'. When a friend signs up and purchases a subscription or Star Pack using your code, you both receive extra Star Tokens as a special bonus!

Can I have multiple child profiles?

Yes! With a Pro subscription, you can create unlimited child profiles. This lets you personalize stories, avatars, and ages for each of your little explorers separately.

How do I restore my premium features?

If you've purchased premium features before, go to Settings > Subscription and tap 'Restore Purchases'. This will bring back all your awesome features on any device!

Technical Help

Why can't I listen to my story?

The listen button needs a voice first! Just tap 'Change Voice' to pick one (either a narrator voice or your own recorded voice), then you'll be able to hear your story come to life!

Can I listen to stories without internet?

Yes! Once you've generated audio for a story, it's saved directly to your phone or tablet. So, on road trips, plane rides, or anywhere without Wi-Fi, your stories are always ready to play!

Can I use HuggleTales on my phone and tablet?

Yes! Sign in to your account and enable story sync in settings. Your stories will float up to the cloud and be ready on all your devices. Start a story on your phone, finish it on your tablet—the magic follows you everywhere!

What if something's not working?

First, try clearing the voice cache in settings—that fixes most things! If you're still having trouble, please check your internet connection or try restarting the app. We're always working to make the magic run smoothly!

What is Kids Mode and how do I use it?

Kids Mode is a safe, easy space for children. It removes complex settings and keeps them focused on stories. You can set a parental PIN in settings to lock/unlock this mode and control screen time.

Library & Features

Can I make more stories with the same characters?

Yes! Tap the three dots menu on any story in your library and select 'Create New Episode'. The magic continues with the same characters and world, but with a brand new adventure! You can even change things up if you want.

How do I read stories in fullscreen mode?

Double-tap on any story and boom—you're in fullscreen reading mode! It's like having a storybook that fills your whole screen. Double-tap again to go back. You can even switch between light and dark mode while reading (perfect for bedtime!).

Where are all my stories saved?

All your stories are saved in your magical library! You can find them on the home screen. They're saved right on your device, so you can read or listen to them anytime, anywhere!

What languages can I use?

We speak the language of adventure in English and German, with more languages coming soon! Perfect for multilingual families or helping children learn new languages while they dream big. Change it anytime in settings!

Still have a question?

Can't find what you're looking for? Reach out to our friendly support team and we'll help as fast as we can!

Typical response time: within 24 hours